Agentica MedOps is a private workforce application for emergency medical services (EMS) and non-emergency medical transport (NEMT) organisations. It is used by dispatchers, drivers and EMT crew members who have been issued an account by their employer. It is not a consumer application and it is not available to the general public.
This policy explains what the mobile application collects, why, and how it is handled.
1. Who controls your data
Your employer — the EMS or transport company that issued your account — is the controller of the data in this application. Agentica AI operates the software on that company's behalf as a service provider. Requests to access, correct or delete your data should be raised with your employer first; we act on their instruction.
2. What the app collects
| Data | Why it is collected | When |
|---|---|---|
| Account details — name, work email, role, assigned company | To authenticate you and show the trips and vehicles you are assigned to | At sign-in |
| Precise location, including in the background | So dispatch can see where the vehicle is, route it, and record arrival and departure times against a trip | While you are on shift or on an active trip only |
| Camera images | Vehicle QR code scanning, and photographs attached to vehicle inspections | Only when you open the scanner or take an inspection photo |
| Microphone audio | Push-to-talk radio between crew and dispatch | Only while you hold the talk button |
| Photo library (write only) | Saving training documents you choose to download | Only when you tap save |
| Push notification token, device model, OS version, app version | Delivering dispatch alerts, and diagnosing crashes | On install and update |
| Trip and patient records entered through the app | Operational records required to run and bill the transport | As you enter them |
3. What the app does not do
- No advertising, and no advertising identifiers are collected.
- No sale or rental of personal data to anyone, ever.
- No tracking across other companies' apps or websites.
- No location collection when you are off shift.
- No microphone access outside an active push-to-talk transmission.
4. Protected health information
Trip records handled through this application may contain protected health information (PHI) about patients being transported. This information belongs to your employer and to the patient. It is transmitted over encrypted connections (TLS), stored on access-controlled servers, and is visible only to users your employer has authorised. Staff must not export, photograph or share patient information outside the application.
5. How data is shared
Data is shared only where it is necessary to deliver the service:
- Your employer — dispatchers, supervisors and billing staff at your company.
- Brokers, insurers and clearing houses — trip and claim data submitted for payment, where your employer bills for the transport.
- Infrastructure and delivery providers — hosting, push notification delivery and real-time audio transport, acting under contract and only to run the service.
- Legal obligation — where disclosure is required by law or lawful request.
6. Retention
Operational, trip and billing records are retained for as long as your employer requires them to meet medical record-keeping, insurance and audit obligations, and are then deleted or anonymised. Push tokens are removed when you sign out or uninstall the app. Live location history is retained only for the period your employer configures.
7. Your choices
- Location, camera, microphone and photo permissions can each be revoked in iOS Settings → Agentica MedOps.
- Push notifications can be turned off in iOS Settings.
- You may request a copy of, or correction to, the personal data held about you by contacting your employer or writing to us at the address below.
8. Children
Agentica MedOps is a workplace tool issued to employed staff. It is not directed at children and we do not knowingly collect data from anyone under 16.
9. Changes to this policy
If this policy changes materially we will update the date at the top of this page and, where the change affects how personal data is used, notify account holders through the application.
10. Contact
Questions about this policy or about data held in Agentica MedOps:
mhamza@ebsolution.ca