Agentica MedOps is issued to you by your employer. Your account is created by your company's administrator — you cannot sign up from the app.
Contact support
Email mhamza@ebsolution.ca
Please include your name, your company, and the phone model you are using.
Please include your name, your company, and the phone model you are using.
Common questions
- I can't sign in.
- Check with your dispatcher or administrator that your account is active and assigned to a company. Passwords are reset from the web portal, not the app.
- Dispatch says they can't see my location.
- Open iOS Settings → Agentica MedOps → Location and set it to Always. Location is only shared while you are on shift.
- Push-to-talk radio isn't working.
- Open iOS Settings → Agentica MedOps and confirm Microphone access is on. You must also be assigned to an active shift for the radio channel to appear.
- I'm not receiving dispatch alerts.
- Open iOS Settings → Agentica MedOps → Notifications and allow notifications. Sign out and back in once to refresh your device registration.
- The camera won't scan a vehicle QR code.
- Allow Camera access in iOS Settings, and make sure the code is fully inside the frame and well lit.
- How do I request my data, or have it corrected?
- Contact your employer's administrator, or email us at the address above. See our Privacy Policy.
Reporting a problem
When something goes wrong, the most useful report includes:
- What you were doing when it happened
- The trip or vehicle involved, if any
- The time it happened
- A screenshot, if you can take one
Privacy
What the app collects and why is set out in full in our Privacy Policy.